The role focuses on helping customers achieve their dreams by delivering a great customer experience and uplifting NPS scores
Job Summary
The role focuses on helping customers achieve their dreams by delivering a great customer experience and uplifting NPS scores.
You will be responsible for reviewing home loan applications with high accuracy while applying sound risk management practices in a high-volume environment.
The position requires a highly motivated professional with exceptional communication skills to work effectively with Australian frontline teams and leading lenders.
Matching Summary
The role focuses on helping customers achieve their dreams by delivering a great customer experience and uplifting NPS scores.
Skills & Requirements
Must-have
3-5 years financial services experience
Home loan application review skills
Sound risk management practices
High-volume environment accuracy
Internal and external customer service
Nice-to-have
Self-starter with accountability
Exceptional time management skills
Curious mindset for investigation
Operational continuous improvement suggestions
Strong interpersonal communication skills
Key Requirements
Bachelor's degree in Finance, Accounting, or Business
Minimum 3-5 years operational experience in financial services
Valid work authorization for Australia (implied by location)