The Customer Support Representative acts as the first point of contact for customers, providing timely and professional support to ensure a positive and seamless experience with the BigChange platform
Job Summary
The Customer Support Representative acts as the first point of contact for customers, providing timely and professional support to ensure a positive and seamless experience with the BigChange platform.
Responsibilities include efficiently handling high volume inbound customer support queries, upholding high customer service standards, and developing expertise in the supported product area.
The company offers a generous benefits package including annual leave, private health insurance, life insurance, a company pension scheme, and opportunities for career progression and development.
Matching Summary
The Customer Support Representative acts as the first point of contact for customers, providing timely and professional support to ensure a positive and seamless experience with the BigChange platform.
Skills & Requirements
Must-have
Handle inbound customer support queries
Uphold high customer service standards
Develop product expertise
Create and update case documents
Report technical issues internally
Nice-to-have
Insight into trades industries
Understanding of cloud based technologies
Friendly telephone manner
Eagerness and enthusiasm to learn
Key Requirements
Previous experience in a similar role highly desirable