CRANE ChemPharma & Energy is seeking a Warranty Coordinator to serve as a primary point of contact for customers regarding warranty issues, ensuring a smooth process for Return Material Authorizations and credits. The ideal candidate will have 1-3 years of customer service experience, strong communication skills, and a mechanical aptitude
Job Summary
The role serves as the primary focal point for customers to identify and relay issues to manufacturing and warranty service areas.
Responsibilities include managing the flow of Return Material Authorizations, issuing credits, and creating sales orders for repair parts.
The position requires acting as a liaison between service areas, quality, and engineering departments while providing technical support on bill of materials.
Matching Summary
Match Score: 75
CRANE ChemPharma & Energy is seeking a Warranty Coordinator to serve as a primary point of contact for customers regarding warranty issues, ensuring a smooth process for Return Material Authorizations and credits. The ideal candidate will have 1-3 years of customer service experience, strong communication skills, and a mechanical aptitude.
Skills & Requirements
Must-have
Customer service experience
Warranty process management
Return Material Authorization (RMA)
Written communication skills
Technical aptitude for pumps
Nice-to-have
Mechanical aptitude preferred
Ability to interpret pump curves
Experience with blueprints or work instructions
Trend data analysis skills
Key Requirements
High school diploma or GED required
One to three years related customer service experience
Ability to carry out written, oral, or diagram instructions