Gpc Training And Service Quality Lead

Roche

Sant Cugat, Spain
Not specified (assumed hybrid or onsite due to location context)
Global training program development
Service quality framework implementation
Regulatory compliance enforcement
Roche is seeking a GPC Training and Service Quality Lead to enhance service excellence within its Global Patient Care division. The role involves developing training programs, ensuring quality assurance, and leading a team to deliver high-quality customer support

Job Summary

  • This role plays a pivotal part in shaping service excellence across Roche Diagnostics' global customer support network by leading training and quality assurance initiatives.
  • The position requires designing robust training programs and quality frameworks that ensure consistent, high-quality, patient-centered care while adhering to regulatory standards.
  • Candidates will foster a culture of inclusivity and continuous improvement, utilizing data-driven insights to optimize efficiency and enhance the customer experience globally.

Matching Summary

Match Score: 85

Roche is seeking a GPC Training and Service Quality Lead to enhance service excellence within its Global Patient Care division. The role involves developing training programs, ensuring quality assurance, and leading a team to deliver high-quality customer support.

Skills & Requirements

Must-have

  • Global training program development
  • Service quality framework implementation
  • Regulatory compliance enforcement
  • Customer satisfaction metrics analysis
  • Multi-regional team leadership

Nice-to-have

  • Agile methodology knowledge
  • Diabetes therapeutic area expertise
  • Supplier management experience
  • VACC leadership mindset
  • Digital healthcare solutions background

Key Requirements

  • Bachelor's degree or equivalent
  • 3-5 years in Customer Care or Training Management
  • Experience in regulated environments
  • Proven people management and coaching skills

Work Rights

Not specified

Tailored Resume

Cover Letter