Customer Success Manager, Scaled

Renaissancelearning NAM

Remote
Base: $68,000 - $75,200; bonus/equity: + bonus for...
Remote
Manage high-volume portfolio
Execute scaled engagement strategy
Deliver value through data-driven insights
Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation

Job Summary

  • Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation.
  • Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions.
  • Partner closely with Sales to identify and support expansion opportunities across accounts.

Matching Summary

Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation.

Salary

Base: $68,000 - $75,200; Bonus/Equity: additional bonus for hitting CSM targets applies; Benefits: World Class Health Benefits, 401(k) with match, Paid Time Off, Parental Leave, Tuition Reimbursement

Skills & Requirements

Must-have

  • Manage high-volume portfolio
  • Execute scaled engagement strategy
  • Deliver value through data-driven insights
  • Partner closely with Sales
  • Utilize Salesforce, Gainsight, Outreach

Nice-to-have

  • Customer-focused with ownership
  • Data-driven and solutions-oriented
  • Adaptable and thrives in fast-paced environment
  • Collaborative team player

Key Requirements

  • 1-3 years experience in Customer Success
  • Experience managing scaled book of business preferred
  • Strong analytical and organizational skills
  • Excellent communication and relationship-building skills
  • Demonstrated ability to use data and insights

Work Rights

Not specified

Tailored Resume

Cover Letter