Customer Success Product Specialist

CAE

Multiple Locations
On-site
Second level support for global customers
Crew manager product solutions
Analysis, replication, and resolution of complex problems
CAE is seeking a Customer Success Product Specialist to provide second-level support for their flight service software solutions. The ideal candidate will have a background in customer support, technical troubleshooting, and relevant software knowledge, particularly in the airline industry

Job Summary

  • Acts as Second Level support for Global customers in the Flight Service organizations, supporting Crew Manager product solutions.
  • Responsible for the analysis, replication, and resolution of medium to high complex problems at multiple layers using advanced software and diagnostics tools.
  • Acts as a liaison with multiple teams across the organization, including Development, Product, and Account Teams, ensuring issues get the proper level of attention and prioritization for customer resolution.

Matching Summary

Match Score: 85

CAE is seeking a Customer Success Product Specialist to provide second-level support for their flight service software solutions. The ideal candidate will have a background in customer support, technical troubleshooting, and relevant software knowledge, particularly in the airline industry.

Skills & Requirements

Must-have

  • Second Level support for Global customers
  • Crew Manager product solutions
  • analysis, replication, and resolution of complex problems
  • application usability and system maintenance
  • liaison with Development, Product, and Account Teams
  • Windows Server operating system, UNIX and Citrix platforms
  • PL/SQL, Oracle and RDBMS Scripting
  • Unix shell script knowledge
  • Airline/Crew Management background

Nice-to-have

  • analytical and troubleshooting mindset
  • C++ and JAVA coding background
  • Familarity with AWS environment

Key Requirements

  • Bachelor’s degree or above
  • Previous Customer Support experience (3-5 years)
  • Windows/Unix(Solaris) usage familiarity
  • Knowledge and expertise in PL/SQL, Oracle database, UNIX shell script, LINUX Operation system, Windows Operation system
  • Excellent communication skills in English (oral and written)
  • Must be organized, able to multi-task, and prioritize daily workload

Work Rights

Not specified

Tailored Resume

Cover Letter