Client Experience Leader, Commercial Risk-insurance Advisory Solutions

The Baldwin Group

Tampa, United States
On-site
World-class client service delivery
Key performance measurables and metrics
Scalable and consistent business measures
The Baldwin Group is seeking a Client Experience Leader to oversee a team dedicated to delivering exceptional service in their commercial risk-insurance advisory solutions. The ideal candidate should possess strong leadership and technical insurance knowledge, with a focus on enhancing client experiences and achieving business goals

Job Summary

  • The Client Experience Leader leads, mentors, coaches, hires, develops and evaluates a team of colleagues, ensuring the delivery of world class service to all current and prospective clients.
  • Responsible for identifying key performance measurables and metrics that ultimately contribute to the overall growth, profitability and innovation of the group.
  • Effectively coaches, mentors and manages and assists in the professional development of team colleagues to develop bench strength.

Matching Summary

Match Score: 85

The Baldwin Group is seeking a Client Experience Leader to oversee a team dedicated to delivering exceptional service in their commercial risk-insurance advisory solutions. The ideal candidate should possess strong leadership and technical insurance knowledge, with a focus on enhancing client experiences and achieving business goals.

Skills & Requirements

Must-have

  • World-class client service delivery
  • Key performance measurables and metrics
  • Scalable and consistent business measures
  • Insurance company partner relationships
  • High level of technical insurance knowledge

Nice-to-have

  • Holistic and tailored approach
  • Invaluable expansion of their business
  • Encouraged open communication and high morale
  • Award-winning industry expertise

Key Requirements

  • Minimum 5 years of related experience
  • Leadership capacity experience
  • Agency Management System and/or CRM software experience
  • State Department of Insurance licenses

Work Rights

Not specified

Tailored Resume

Cover Letter