​manager, Access & Public Services

Yale University

New Haven, Connecticut, US
Base: $65,000.00 - $101,000.00; bonus/equity: not ...
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Supervise exempt and non-exempt employees
Manage performance expectations and feedback
Ensure seamless in-person and virtual services
** Yale University is seeking a Manager for Access & Public Services who will lead a team to enhance user experiences in library services. The role emphasizes leadership, collaboration, and a commitment to continuous improvement in service delivery. **

Job Summary

  • The Manager leads a team dedicated to delivering exceptional library experiences and unparalleled access to collections.
  • This role requires setting clear performance expectations while fostering a culture of inclusivity, collaboration, and continuous improvement.
  • Candidates must be willing to lift boxes up to 40 pounds and work with moldy or dusty collections using appropriate protective equipment.

Matching Summary

Match Score: 75

** Yale University is seeking a Manager for Access & Public Services who will lead a team to enhance user experiences in library services. The role emphasizes leadership, collaboration, and a commitment to continuous improvement in service delivery. **

Salary

Base: $65,000.00 - $101,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervise exempt and non-exempt employees
  • Manage performance expectations and feedback
  • Ensure seamless in-person and virtual services
  • Resolve escalated customer service issues
  • Maintain equipment and supplies for unit

Nice-to-have

  • Experience in academic library settings
  • Expertise in circulation and resource sharing
  • Leadership in unionized environments
  • Commitment to diversity equity and inclusion
  • Knowledge of interlibrary loan functions

Key Requirements

  • Bachelor's degree in related field
  • Three years of related experience
  • Experience managing exempt and non-exempt staff
  • Background check clearance required

Work Rights

Not specified

Tailored Resume

Cover Letter