In this role, you are the first point of contact for colleagues across our sites, providing hands-on support that restores productivity quickly and keeps critical work on track
Job Summary
In this role, you are the first point of contact for colleagues across our sites, providing hands-on support that restores productivity quickly and keeps critical work on track.
You will join a high-energy, customer-facing service where curiosity, clear communication and pragmatism are valued.
Your work keeps a vital, complex network running—linking science, manufacturing and delivery with the technology that enables it all.
Matching Summary
In this role, you are the first point of contact for colleagues across our sites, providing hands-on support that restores productivity quickly and keeps critical work on track.
Skills & Requirements
Must-have
Customer Frontline Support
Needs Analysis and Solutioning
ServiceNow Ticketing and Communications
Cross-Team Incident Resolution
Asset and Loaner Management
Onboarding and Offboarding Support
Nice-to-have
Troubleshooting across multiple devices
Familiarity with endpoint management
Experience with audiovisual support
Working knowledge of networking fundamentals
Comfort operating in a global organization
Key Requirements
Experience working as part of a customer-facing team
Proven ability to act as the primary contact
Strong analytical skills
Experience triaging technical queries
Ability to liaise effectively with other IT teams
Proficiency in recording customer interactions in ServiceNow
Ability to manage and minimize escalations
Experience maintaining and managing an IT asset inventory
Experience ensuring trial devices are secured
Experience processing returned IT equipment
Demonstrated adherence to operating a service
Experience supporting local onboarding and offboarding IT processes