Manager, Customer Support

Rolls-Royce Group

Mtu & detroit engines technical knowledge
Installation and commissioning supervision
Troubleshooting for distributors and oems
The role involves clarifying technical requirements and providing support for all MTU and Detroit Engines systems across the region

Job Summary

  • The role involves clarifying technical requirements and providing support for all MTU and Detroit Engines systems across the region.
  • Candidates will supervise installation and commissioning work while coordinating field service recovery with local partners and distributors.
  • The position requires evaluating data from breakdowns and repairs, supporting warranty claims, and assisting the Sales Department.

Matching Summary

The role involves clarifying technical requirements and providing support for all MTU and Detroit Engines systems across the region.

Skills & Requirements

Must-have

  • MTU & Detroit Engines technical knowledge
  • Installation and commissioning supervision
  • Troubleshooting for distributors and OEMs
  • Field service coordination in APAC region
  • Warranty claims evaluation experience

Nice-to-have

  • Strong diagnostic process skills
  • Cross-functional collaboration with sales
  • Experience with failure analysis centers
  • Ability to travel internationally when required

Key Requirements

  • Technical expertise in industrial engine systems
  • Experience with OEM and distributor relations
  • Availability for regional travel within APAC

Work Rights

Not specified

Tailored Resume

Cover Letter