A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop
Job Summary
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
NAPA offers outstanding health benefits and 401K, a stable Fortune 200 company with a family feel, and opportunities for career development supported by leaders and the team.
The role involves greeting customers, demonstrating product knowledge, securing the right parts, resolving customer issues, and maintaining store appearance and asset security.
Matching Summary
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
Skills & Requirements
Must-have
Customer service in retail environment
Parts catalog and POS system usage
Accurate order processing
Knowledge of automotive parts
Ability to lift up to 60 pounds
Operate manual transmission vehicle
Maintain professional conduct
Nice-to-have
Experience with TAMS point-of-sale system
Cash, check, and credit card transaction processing
Strong communication and organizational skills
Ability to work calmly under pressure
Competitive and team-oriented attitude
Standing and walking for entire shift
Use of moving aids for heavy equipment
Key Requirements
High School Diploma or equivalent
ASE Parts Specialist certification
Ability to work retail hours as assigned
Functional literacy for part numbers and line codes