Hotel Chadstone Melbourne MGallery is seeking a Part Time Overnight Front Desk Agent in Miami, FL. The role involves providing high-quality customer service to guests, managing check-ins, and addressing inquiries while ensuring guest privacy and following hotel policies
Job Summary
Perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.
Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process.
Complete the appropriate reports and audits during the overnight shift and encourage up-selling in order to maximize rates.
Matching Summary
Match Score: 85
Hotel Chadstone Melbourne MGallery is seeking a Part Time Overnight Front Desk Agent in Miami, FL. The role involves providing high-quality customer service to guests, managing check-ins, and addressing inquiries while ensuring guest privacy and following hotel policies.
Skills & Requirements
Must-have
Engaging, Dynamic Guest Experience
Handle guest requests promptly
Maintain guest privacy and security
Complete overnight reports and audits
Adhere to hotel credit policy
Nice-to-have
Gracious, friendly, and fun demeanor
Positive and productive working relationships
Teamwork and collaboration
Key Requirements
High School Diploma or equivalent required
One (1) to two (2) years in a public contact position
Ability to work overnight
Intermediate to proficient computer skills
Ability to stand or walk a minimum eight-hour shift