Technical Support Representative

KION North America

Summerville, SC, US
Fully remote
Telephone and email support
Technical helpdesk service
In-person service support
Representatives are responsible to provide telephone, email, technical helpdesk, and in-person service technical support for the complete KION North America product range

Job Summary

  • Representatives are responsible to provide telephone, email, technical helpdesk, and in-person service technical support for the complete KION North America product range.
  • Perform diagnostic tests in the field and via remote access, analyze data and direct repair steps.
  • Assist the service technical training team in development of on-line and classroom training courses.

Matching Summary

Representatives are responsible to provide telephone, email, technical helpdesk, and in-person service technical support for the complete KION North America product range.

Skills & Requirements

Must-have

  • telephone and email support
  • technical helpdesk service
  • in-person service support
  • diagnostic tests remote access
  • document support requests systems
  • read engineering drawings schematics

Nice-to-have

  • positive attitude under pressure
  • work in a group setting
  • customer service experience
  • service training experience
  • bi-lingual Spanish

Key Requirements

  • 5 years hands-on service repair
  • strong skills DC AC electrical
  • strong skills hydraulic hydrostatic
  • exceptional communication skills
  • strong computer skills Microsoft Office

Work Rights

Not specified

Tailored Resume

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