As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and provide financial health checks to identify customer needs.
The role operates in a Multi-Channel Branch environment, servicing customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Effective communication skills
Problem solving and solution provision
Risk-adverse culture adherence
Ability to work in a busy retail environment
Nice-to-have
Interest in financial wellbeing
Ability to articulate financial terms clearly
Experience in retail or hospitality
Integrity and customer-centric approach
Multi-channel branch experience
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for full-time roster 8.35am-5pm Monday-Friday