Customer Service Specialist

Firstindallas

Not specified (assumed on-site based on the nature of the role).
Customer order coordination
Sales order creation and expediting
Master demand plan maintenance
Firstindallas is seeking a Customer Service Specialist who will coordinate operational support for customer orders and serve as the primary contact for transaction inquiries and inventory management. The ideal candidate should have a background in business or related fields, with 2-5 years of customer service or manufacturing experience, and strong analytical skills

Job Summary

  • Customer focus is embedded in everything we do, aiming for customer success.
  • The role coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for inquiries.
  • Responsibilities include maintaining the Master Demand Plan, reconciling inventory forecasts with manufacturing capacity, and providing timely reports on various operational metrics.

Matching Summary

Match Score: 75

Firstindallas is seeking a Customer Service Specialist who will coordinate operational support for customer orders and serve as the primary contact for transaction inquiries and inventory management. The ideal candidate should have a background in business or related fields, with 2-5 years of customer service or manufacturing experience, and strong analytical skills.

Skills & Requirements

Must-have

  • Customer order coordination
  • Sales order creation and expediting
  • Master Demand Plan maintenance
  • Price list maintenance in Oracle
  • Customer quote and price support
  • Material return coordination
  • Product shipment coordination

Nice-to-have

  • Customer success focus
  • Innovation and collaboration
  • Respectful interaction
  • Open and honest communication
  • Integrity in actions

Key Requirements

  • Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field
  • 2-5 years of customer service and/or manufacturing experience
  • Experience in data analysis, sales, and forecasting
  • Advanced English level
  • Ability to read and interpret contracts and specification sheets

Work Rights

Not specified

Tailored Resume

Cover Letter