Service Desk Analyst

Domestic & General

Wimbledon, United Kingdom
Competitive salary; annual discretionary bonus; be...
2 days onsite
Proficient in itil principles
Experience with servicenow
Active directory management skills
Domestic & General is seeking a Service Desk Analyst to provide exceptional IT support to end users while working partly onsite in Wimbledon. The ideal candidate should possess strong customer service skills and a solid understanding of ITIL principles, with a focus on incident management and problem resolution. This role offers a range of benefits including competitive pay, career progression opportunities, and a comprehensive health and wellbeing package

Job Summary

  • This role is pivotal to maintaining business continuity by ensuring reliable IT support and minimizing downtime across the organization.
  • The objective is to maintain a strong focus on achieving a target of 75% first-time fix for all user incidents.
  • Employees receive competitive benefits including a health cash plan, company pension scheme, and access to a salary sacrifice car leasing scheme.

Matching Summary

Match Score: 85

Domestic & General is seeking a Service Desk Analyst to provide exceptional IT support to end users while working partly onsite in Wimbledon. The ideal candidate should possess strong customer service skills and a solid understanding of ITIL principles, with a focus on incident management and problem resolution. This role offers a range of benefits including competitive pay, career progression opportunities, and a comprehensive health and wellbeing package.

Salary

Competitive salary; Annual discretionary bonus; Benefits include 25 days leave plus bank holidays

Skills & Requirements

Must-have

  • Proficient in ITIL principles
  • Experience with ServiceNow
  • Active Directory management skills
  • Microsoft 365 support expertise
  • First-time fix target achievement

Nice-to-have

  • Strong communication under pressure
  • Collaborative team player mindset
  • Commitment to continuous learning
  • Ability to explain technical concepts simply

Key Requirements

  • Proficiency in ITIL Incident, Request, Problem, and Change processes
  • Knowledge of basic networking protocols and connectivity
  • Experience documenting fixes in a knowledge base

Work Rights

Not specified

Tailored Resume

Cover Letter