Operations Lead

Electronic Arts

Singapore, Singapore
**
Incident management
People management
Stakeholder engagement
** Electronic Arts is seeking an Operations Lead in Singapore to manage a team of Incident Managers. The role focuses on incident management and operational support for EA's global services, requiring strong communication and leadership skills. **

Job Summary

  • As Operations Lead, you will manage a team of Incident Managers who provide world-class incident management and support to our numerous partners.
  • You will coach new and tenured employees using development processes that provide an overall context and framework to encourage employee contribution.
  • This role involves regular travel, as needed, to support cross-regional initiatives and engage with stakeholders.

Matching Summary

Match Score: 75

** Electronic Arts is seeking an Operations Lead in Singapore to manage a team of Incident Managers. The role focuses on incident management and operational support for EA's global services, requiring strong communication and leadership skills. **

Skills & Requirements

Must-have

  • incident management
  • people management
  • stakeholder engagement
  • operational discipline
  • 24x7 operational environment

Nice-to-have

  • foster a culture of learning
  • inspire players and fans
  • creative environments
  • holistic approach to benefits

Key Requirements

  • 3+ years’ experience with Operations/Incident Management
  • Experience with incident escalation, resolution tracking & reporting
  • Experience with people management
  • Ability to convey complex, technical concepts
  • Ability to quickly ingest and apply new concepts
  • Must be based in Singapore only

Work Rights

Not specified

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