Onboarding Specialist (contract)

Canadian Derivatives Clearing Corporation

Toronto, ON, Canada
Base: $70-$75 cad ph; bonus/equity: not specified;...
Hybrid
3-5 years experience in customer success or account management
Strong proficiency with excel formulas and data validation
Experience coordinating uat and system testing processes
The role serves as a vital part of the Business Development & Strategic Client Engagement team, ensuring smooth integration of new clients into the platform

Job Summary

  • The role serves as a vital part of the Business Development & Strategic Client Engagement team, ensuring smooth integration of new clients into the platform.
  • Responsibilities include conducting product tours, managing system setup, coordinating user acceptance testing, and troubleshooting onboarding challenges.
  • The position offers a hybrid work model based in Toronto with a competitive hourly rate and opportunities to impact critical global market systems.

Matching Summary

The role serves as a vital part of the Business Development & Strategic Client Engagement team, ensuring smooth integration of new clients into the platform.

Salary

Base: $70-$75 CAD per hour; Bonus/Equity: Not specified; Benefits: Generous time-off, leaves, cloud-first hybrid workstyle

Skills & Requirements

Must-have

  • 3-5 years experience in customer success or account management
  • Strong proficiency with Excel formulas and data validation
  • Experience coordinating UAT and system testing processes
  • Ability to explain complex technical processes simply
  • Knowledge of global financial markets industry

Nice-to-have

  • Bilingual French and English communication skills
  • Experience developing training materials for end-users
  • Familiarity with CDS systems and derivatives clearing
  • Customer success course certification
  • Background in business development or sales support

Key Requirements

  • University degree in Business or equivalent
  • Authorization to work in Canada without sponsorship
  • Hybrid work arrangement requiring 3 days in office

Work Rights

Must be authorized to work in Canada

Tailored Resume

Cover Letter