Contact Centre Manager

AIG

Kuala Lumpur, Malaysia
Customer experience strategy
Omni-channel service delivery
Operational excellence
Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels

Job Summary

  • Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.
  • Build a high performance, digitally enabled service workforce capable of supporting evolving customer needs.
  • Ensure all service operations comply with regulatory requirements, internal policies and insurance industry standards.

Matching Summary

Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.

Skills & Requirements

Must-have

  • Customer Experience Strategy
  • Omni-channel Service Delivery
  • Operational Excellence
  • Workforce Management Strategies
  • Risk and Compliance Management
  • Service Transformation Initiatives

Nice-to-have

  • Agility and Collaboration Culture
  • Continuous Learning Environment
  • Digital Engagement Enhancement
  • Talent Development and Coaching

Key Requirements

  • Years of experience not specified
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter