Guest Assistant - Amanoi

Amanresorts International Pte. Ltd

Amanoi, Vietnam
Competitive remuneration pyckage; year-end bonus; ...
Fully remote
Handle guest inquiries and complaints
Assist with check-in and check-out
Maintain up-to-date knowledge of services
The Guest Assistant serves as a central communication link between guests, other departments, and management, ensuring a positive first impression and professional representation of the resort

Job Summary

  • The Guest Assistant serves as a central communication link between guests, other departments, and management, ensuring a positive first impression and professional representation of the resort.
  • Responsibilities include assisting guests with check-in/check-out, handling inquiries and complaints, coordinating with other departments, and maintaining knowledge of hotel services and promotions.
  • Aman Group offers a range of benefits including development opportunities, competitive compensation, complimentary night program, single accommodation, and healthcare packages.

Matching Summary

The Guest Assistant serves as a central communication link between guests, other departments, and management, ensuring a positive first impression and professional representation of the resort.

Salary

Competitive Remuneration Package; Year-end Bonus; Benefits: Aman Global Complimentary Night Program, Single accommodation with full board, Laundry service, 12 Annual Leave Days, 44 hours per week and 11 public holidays a year, PTI Health Care Package

Skills & Requirements

Must-have

  • Handle guest inquiries and complaints
  • Assist with check-in and check-out
  • Maintain up-to-date knowledge of services
  • Uphold company policies and procedures
  • Protect guest information and data

Nice-to-have

  • Proactive guest service
  • Warm and personalized hospitality
  • Thrive in an ultra-luxury environment
  • Commitment to detail

Key Requirements

  • Previous guest-facing experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills
  • Computer skills and PMS familiarity
  • Ability to work flexible hours
  • Professional appearance and attitude
  • Commitment to guest confidentiality

Work Rights

Not specified

Tailored Resume

Cover Letter