As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking and Financial Advice.
This role operates in a Multi-Channel Branch environment, servicing customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Work in busy retail environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask right questions
Customer centric approach
Experience in Financial Services, Retail or Hospitality
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability to cover full-time roster Monday to Friday 8:35am to 5:00pm