As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-powered mobile, chat, and text message-driven experiences.
Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm, investing in employee growth and development.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
Client onboarding and training
Product support and troubleshooting
Global cross-functional collaboration
Account management and renewal
Technical understanding of complex software
Nice-to-have
HR/recruiting software expertise
Executive-level relationship building
Data analysis and communication skills
Mentorship of junior team members
Flexible work environment
Strong organizational skills
Ability to travel up to 30%
Key Requirements
7+ years customer success or account management experience (Sr. CSM)
5+ years customer success or account management experience (CSM)
7+ years enterprise SaaS support or implementation (Sr. CSM)
5+ years enterprise SaaS support or implementation (CSM)
Technical understanding of complex software ecosystems