You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation
Job Summary
You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.
You will work across disciplines and with senior stakeholders to align around the problems worth solving, shape target-state journeys, and ensure solutions are desirable, feasible, and viable in practice.
Matching Summary
You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
Skills & Requirements
Must-have
end-to-end service design process
define target-state journeys
service blueprints
cross-functional collaboration
customer and colleague experience
Nice-to-have
naturally curious
thrive in ambiguity
customer-centric culture
agile mindset
Key Requirements
Experience in service design, product design, transformation, or experience strategy
Experience shaping and delivering digital solutions
Experience in financial services or regulated industry
Experience with CRM platforms and data-enabled experiences