Customer Success Manager

Spiro

Boston, MA, United States
On-site
Customer portfolio management
Renewal process execution
Monitor customer health metrics
Cordance is dedicated to accelerating the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance

Job Summary

  • Cordance is dedicated to accelerating the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance.
  • As a Customer Success Manager, you’ll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives.
  • This role is part of the Expansion, Price Increase, and Renewals track dedicated to deepening customer relationships, supporting value realization, and executing seamless, data-informed renewal processes.

Matching Summary

Cordance is dedicated to accelerating the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance.

Skills & Requirements

Must-have

  • customer portfolio management
  • renewal process execution
  • monitor customer health metrics
  • forecast renewals and retention
  • identify expansion opportunities

Nice-to-have

  • collaborate with sales and account teams
  • proactive and customer-focused
  • data-informed renewal processes
  • support value realization
  • build long-term customer partnerships

Work Rights

Not specified

Tailored Resume

Cover Letter