Adobe is seeking a Senior Manager for Product Success Engineering to lead the development of AI-driven customer support solutions within the Adobe Experience Platform. The ideal candidate will bring extensive experience in software engineering, particularly in Applied AI, and will manage a team focused on automating customer support processes.
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Job Summary
The role focuses on leading the design and development of Agentic-first solutions to revolutionize customer support through intelligent automation.
Candidates must build and mentor a high-performing team of 8-12 engineers and data scientists to drive measurable improvements in support resolution rates.
The position requires translating complex troubleshooting challenges into scalable AI-powered solutions that achieve over 90% automated issue diagnosis accuracy.
Matching Summary
Match Score: 85
Adobe is seeking a Senior Manager for Product Success Engineering to lead the development of AI-driven customer support solutions within the Adobe Experience Platform. The ideal candidate will bring extensive experience in software engineering, particularly in Applied AI, and will manage a team focused on automating customer support processes.
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Salary
Base: $160,200 - $320,000 annually; Location-based variance applies; Equity and Annual Incentive Plan eligible
Skills & Requirements
Must-have
Applied AI and Generative AI expertise
LLM, RAG architectures, and prompt engineering
Cloud-native distributed system architecture
Leading engineering teams of 5+ engineers
Customer support platform and diagnostic tools
8+ years software engineering experience
Nice-to-have
Experience with Adobe Experience Platform
Self-service diagnostic tool development
Strong customer obsession culture
Influence across multidisciplinary teams
Enterprise SaaS product mindset
Key Requirements
Bachelor's degree in Computer Science or Engineering
3+ years in engineering leadership roles
2-4 years hands-on production AI/ML deployment
Proven track record managing teams of 5+ engineers