Desktop Engineer

THE HACENS TALENT PTE. LTD.

Singapore, Singapore
Rotating shifts (24/7 availability)
Rotating shift coverage including weekends
First call resolution (fcr) handling
Hardware software and network troubleshooting
THE HACENS TALENT PTE. LTD. is seeking a Desktop Engineer to provide 24/7 technical support through troubleshooting and issue resolution. The role involves handling user queries, monitoring systems, and maintaining communication with users while adhering to ITIL processes

Job Summary

  • The role requires operating in rotating shifts to ensure 24/7 availability for user support.
  • Engineers must handle user queries via phone, email, or chat aiming to resolve issues at first contact.
  • Professionals are expected to adhere to SLAs and ITIL processes while generating performance reports.

Matching Summary

Match Score: 75

THE HACENS TALENT PTE. LTD. is seeking a Desktop Engineer to provide 24/7 technical support through troubleshooting and issue resolution. The role involves handling user queries, monitoring systems, and maintaining communication with users while adhering to ITIL processes.

Skills & Requirements

Must-have

  • Rotating shift coverage including weekends
  • First Call Resolution (FCR) handling
  • Hardware software and network troubleshooting
  • SLA adherence and ITIL processes
  • System monitoring and alert management

Nice-to-have

  • Strong communication and empathy skills
  • Knowledge base contribution experience
  • Ticket status update proficiency

Work Rights

Not specified

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