This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication
Job Summary
This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
The company offers HMO coverage, yearly kick-off parties with major giveaways, and opportunities for career growth through internal promotion and leadership training courses.
The company is an award-winning global outsourcer providing contact center and back office services for global clients, known for its commitment to safety, flexibility, and innovation.
Matching Summary
This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
Skills & Requirements
Must-have
Answering customer inquiries
Coordinating with account managers
Addressing customer pain points
Maintaining cross-functional communication
Providing full range customer service
Handling incoming and outgoing calls
Data entry for client programs
Nice-to-have
Empathize and connect with customers
Positive and energetic attitude
Supportive of colleagues
Propose continuous improvement ideas
Actively involved in problem solving
Key Requirements
1 year or more customer service experience
Completed at least 2 years of college
Excellent understanding of US/North American culture