Call Centre Manager (jap/eng)

Travel + Leisure Co.

Tokyo, Japan
**
Fluent in japanese language skills
Experience with online sales strategies
Crm platform management experience
** Travel + Leisure Co. is seeking a bilingual (Japanese/English) Call Centre Manager to lead and motivate their Corporate Marketing Contact Centre team in Tokyo. The ideal candidate should have extensive experience in online sales, channel sales strategies, and a strong understanding of CRM platforms while fostering a culture of continuous improvement. **

Job Summary

  • The role involves leading the Corporate Marketing Contact Centre team in Tokyo to execute sales marketing campaigns via phone and digital channels.
  • Candidates must demonstrate proven success in meeting or exceeding sales targets within a dynamic travel and hospitality environment.
  • The company offers benefits including professional development funding, discounted hotel stays, and subsidized private health cover.

Matching Summary

Match Score: 75

** Travel + Leisure Co. is seeking a bilingual (Japanese/English) Call Centre Manager to lead and motivate their Corporate Marketing Contact Centre team in Tokyo. The ideal candidate should have extensive experience in online sales, channel sales strategies, and a strong understanding of CRM platforms while fostering a culture of continuous improvement. **

Skills & Requirements

Must-have

  • Fluent in Japanese language skills
  • Experience with online sales strategies
  • CRM platform management experience
  • Supervising daily call center operations
  • Driving continuous improvement processes

Nice-to-have

  • Strong dispute resolution capabilities
  • Building stakeholder relationships
  • Innovation and growth mindset
  • Dynamic environment adaptability

Key Requirements

  • Fluent Japanese verbal and written communication
  • Proven experience in channel sales strategies
  • Experience with CRM and engagement platforms

Work Rights

Not specified

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