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DXC Technology UK is seeking an Onsite Engineer – Team Lead with extensive experience in Desktop Support and team management. The ideal candidate will have strong IT skills, particularly in Windows operating systems, and a customer-focused attitude, working primarily from client premises.
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Job Summary
The role requires leading a team of desktop support engineers to diagnose and resolve software and hardware incidents across Windows and Mac operating systems.
Candidates must manage the full desktop lifecycle including asset tracking, hardware installations, and coordinating bulk office moves or re-stack activities.
The position demands strong customer service skills to ensure timely resolution of tickets while maintaining accurate documentation in IT Service Management tools.
Matching Summary
Match Score: 75
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DXC Technology UK is seeking an Onsite Engineer – Team Lead with extensive experience in Desktop Support and team management. The ideal candidate will have strong IT skills, particularly in Windows operating systems, and a customer-focused attitude, working primarily from client premises.
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Skills & Requirements
Must-have
6-8 years Desktop Support experience
Windows 8/10/11 and Mac OS support
Team management and performance guidance
Hardware troubleshooting PC laptop printer
Basic network topology and VPN knowledge
Asset management and IMAC support
Ticket queue management and SLA adherence
Nice-to-have
Positive work attitude and passion to excel
Process improvement initiative mindset
Excellent customer service and interpersonal skills
Ability to work in fast moving environment
Self-motivated team player with strong discipline
Key Requirements
Diploma or Bachelor's degree in Computer Science or Information Technology
6-8 years of relevant Desktop Support experience
Intermediate knowledge of IT Infrastructure and Network topologies