Data Center Customer Operations Engineer V

Equinix Inc.

Silverwater, Australia
Salary pyckage containing annual bonus; shift allo...
Onsite
Proven customer-facing operations experience
Data center or technical environment background
Leadership and team management skills
This role involves leading a team of technicians within the IBX data center while ensuring high-quality customer service delivery

Job Summary

  • This role involves leading a team of technicians within the IBX data center while ensuring high-quality customer service delivery.
  • The position requires skilled execution of rack and stack support, complex cross-connects, and troubleshooting layer 1 through 3 circuits.
  • Equinix offers benefits including an annual bonus, shift allowances, onsite gyms, EV chargers, and opportunities to shape function across the cluster.

Matching Summary

This role involves leading a team of technicians within the IBX data center while ensuring high-quality customer service delivery.

Salary

Salary package containing annual bonus; Shift allowances included; Not specified base amount

Skills & Requirements

Must-have

  • Proven customer-facing operations experience
  • Data center or technical environment background
  • Leadership and team management skills
  • Familiarity with IT infrastructure and cabling
  • Ability to work in 24/7 operational environment

Nice-to-have

  • Experience developing or training colleagues
  • Excellent communication and problem-solving abilities
  • Willingness to mentor junior team members
  • Adaptability to fast-paced environments

Key Requirements

  • Proven experience in customer-facing operations role
  • Leadership and team management skills
  • Familiarity with IT infrastructure and cabling
  • Experience in developing or training colleagues

Work Rights

Not specified

Tailored Resume

Cover Letter