Service Charge Complaints Specialist

Clarion Housing Group

Borehamwood, United Kingdom
London: £31,038 - £39,695; national: £28,299 - £36...
Hybrid
Demonstrable experience handling service charge complaints
Strong investigative skills
Strong analytical skills
Clarion Housing Group is seeking a Service Charge Complaints Specialist to resolve complex customer complaints related to service charges. This role requires strong investigative and analytical skills, with the expectation of delivering high-quality service while adhering to regulatory standards

Job Summary

  • The role involves acting as the first point of contact for resolving complex customer service charge queries and complaints.
  • Candidates will play a key part in reducing service charge disputes and improving trust with residents.
  • This is a hybrid role based in Borehamwood requiring at least one day per week in the office.

Matching Summary

Match Score: 85

Clarion Housing Group is seeking a Service Charge Complaints Specialist to resolve complex customer complaints related to service charges. This role requires strong investigative and analytical skills, with the expectation of delivering high-quality service while adhering to regulatory standards.

Salary

London: £31,038 - £39,695; National: £28,299 - £36,585; Benefits: Not specified

Skills & Requirements

Must-have

  • demonstrable experience handling service charge complaints
  • strong investigative skills
  • strong analytical skills

Nice-to-have

  • commitment to continuous improvement
  • high-quality customer service delivery
  • transparent complaint handling

Key Requirements

  • Must be eligible to work in the UK
  • Must reside in England or Wales
  • No visa sponsorship available

Work Rights

Must be eligible to work in the UK

Tailored Resume

Cover Letter