Product Owner - Messaging

Capita

Darwen, United Kingdom
Base: £30,000 py; bonus/equity: not specified; ben...
Hybrid (home-based with occasional office travel)
Digital product ownership experience
Messaging channel management (asm/sms/chatbot)
Contact centre technology knowledge
Capita is seeking a Product Owner - Messaging for a full-time, home-based position with occasional travel to their Darwen office. The role involves managing and enhancing messaging channels, including chatbots and social media, to improve customer engagement and drive growth

Job Summary

  • This role involves managing the design, delivery, and testing of projects across ASM, SMS, chatbot, and social messaging channels.
  • The successful candidate will provide impact assessments on systems and identify trends in customer behavior to enhance engagement.
  • Benefits include a competitive salary, up to 29 days' holiday, company matched pension, and access to employee network groups.

Matching Summary

Match Score: 85

Capita is seeking a Product Owner - Messaging for a full-time, home-based position with occasional travel to their Darwen office. The role involves managing and enhancing messaging channels, including chatbots and social media, to improve customer engagement and drive growth.

Salary

Base: £30,000 pa; Bonus/Equity: Not specified; Benefits: 23-29 days holiday, pension, cycle2work, volunteering day

Skills & Requirements

Must-have

  • Digital product ownership experience
  • Messaging channel management (ASM/SMS/Chatbot)
  • Contact centre technology knowledge
  • Stakeholder communication skills
  • Data-driven customer journey analysis

Nice-to-have

  • AI-driven chatbot technology knowledge
  • Conversational UX principles understanding
  • Process improvement initiative input
  • Senior stakeholder relationship management

Key Requirements

  • Experience in digital self-service within contact centres
  • Strong commercial awareness and digital product ownership track record
  • Ability to communicate effectively with stakeholders at all levels

Work Rights

Not specified

Tailored Resume

Cover Letter