Operations Analyst, Osc (secondment/contract)

LCBO

Toronto, ON, Canada
Base: $66,671.00 - $113,578; bonus/equity: not spe...
Fully remote
2 years operational support experience
Solarwinds or monitoring software expertise
Servicenow platform knowledge
This role offers a fun and rewarding opportunity to join a dedicated 24/7 rotational support team in a fast-paced environment

Job Summary

  • This role offers a fun and rewarding opportunity to join a dedicated 24/7 rotational support team in a fast-paced environment.
  • The position involves providing exceptional customer service by supporting IT services, monitoring alerts, and resolving incident troubleshooting activities.
  • Employees benefit from a comprehensive suite of perks including access to an Employee & Family Assistance Program and a Defined Benefit Pension.

Matching Summary

This role offers a fun and rewarding opportunity to join a dedicated 24/7 rotational support team in a fast-paced environment.

Salary

Base: $66,671.00 - $113,578; Bonus/Equity: Not specified; Benefits: Comprehensive suite including pension and Workperks discounts

Skills & Requirements

Must-have

  • 2 years Operational Support experience
  • Solarwinds or monitoring software expertise
  • ServiceNow platform knowledge
  • 24x7 rotational shift availability
  • Application and infrastructure troubleshooting

Nice-to-have

  • Cloud computing understanding
  • Mobile and web development space knowledge
  • Data privacy practices awareness
  • Training manual development skills
  • Proactive issue identification mindset

Key Requirements

  • College degree or pursuing IT Degree
  • Direct hands-on experience with Solarwinds
  • Experience with ServiceNow
  • 2 years Operational Support experience

Work Rights

Not specified

Tailored Resume

Cover Letter