Service Excellence Coordinator

Franciscan Alliance Inc

Indianapolis, Indiana, US
Coordinate complaint and grievance intake
Monitor internal comment lines
Create training materials
Franciscan Health is one of the largest Catholic health care systems in the Midwest, with 12 ministries across Indiana and Illinois

Job Summary

  • Franciscan Health is one of the largest Catholic health care systems in the Midwest, with 12 ministries across Indiana and Illinois.
  • This role involves coordinating the intake and distribution of complaints and grievances, monitoring comment lines, and providing staff training on these processes.
  • The position is part-time, 24 hours per week, benefit eligible, with specific weekday hours and requires a High School Diploma/GED and 5 years of customer service experience.

Matching Summary

Franciscan Health is one of the largest Catholic health care systems in the Midwest, with 12 ministries across Indiana and Illinois.

Skills & Requirements

Must-have

  • Coordinate complaint and grievance intake
  • Monitor internal comment lines
  • Create training materials
  • Produce complaint and satisfaction reports
  • Maintain departmental operations knowledge

Nice-to-have

  • Compassionate patient care
  • Work with Mission Coordinator
  • Recognize inefficiencies
  • Employee recognition awards coordination

Key Requirements

  • High School Diploma/GED Required
  • 5 years Customer Service Required

Work Rights

Not specified

Tailored Resume

Cover Letter