Customer Service Representative

Animal Emergency of Gainesville

Rancho Cucamonga, CA, United States
$19-$22ph depending on experience; not specified; ...
Professional phone etiquette
Handle emergency situations calmly
Accept and process payments
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • CSR Responsibilities include understanding and communicating scheduled appointments, client education, and lobby triage, as well as operating a multi-line telephone system and accepting payments.
  • AmeriVet is committed to your growth, development, well-being, and success, offering tailored development programs, competitive pay, and comprehensive benefits for full-time employees.

Matching Summary

As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.

Salary

$19-$22/hr depending on experience; Not specified; Health, dental, vision, life insurance, mental health resources, paid time off, holidays, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Handle emergency situations calmly
  • Accept and process payments
  • Maintain accurate client records
  • Work weekends and holidays

Nice-to-have

  • Empathetic and compassionate client interaction
  • Adapt to multiple situations
  • Detail-oriented approach

Key Requirements

  • HS Diploma or educational equivalent
  • One year customer service experience preferred
  • Veterinary Electronic Medical Records experience preferred
  • Knowledge of veterinary medical terminology preferred

Work Rights

Not specified

Tailored Resume

Cover Letter