Fnol Cabin Agent Bilingual

AIG Europe Ltd

Mexico City, Mexico
Bilingual english spanish proficiency
1 year customer service experience
Emergency situation handling
The FNOL Cabin Agent provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish

Job Summary

  • The FNOL Cabin Agent provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.
  • This role requires managing a 7x24-hour service window with specific shifts from Monday to Saturday, 10:00 to 18:00 hrs.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

The FNOL Cabin Agent provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.

Skills & Requirements

Must-have

  • Bilingual English Spanish proficiency
  • 1 year customer service experience
  • Emergency situation handling
  • Claims registration in systems
  • Policy validation procedures

Nice-to-have

  • High empathy and listening capacity
  • Quick thinking under pressure
  • Microsoft Excel advanced skills
  • Teamwork and proactivity
  • Insurance product knowledge

Key Requirements

  • 1 year customer service experience
  • English B2/C1 level (writing and reading)
  • Basic knowledge of insurance products
  • Flexibility for shift rotation
  • In-office collaboration requirement

Work Rights

Not specified

Tailored Resume

Cover Letter