Manager - Customer Service

Stryker

Sydney, Australia
Hybrid
High-volume service experience
Operational excellence
Process improvement
Lead a large-scale team, managing and coaching 3 Team Leaders with a combined team of 25+ across core customer transactions

Job Summary

  • Lead a large-scale team, managing and coaching 3 Team Leaders with a combined team of 25+ across core customer transactions.
  • Drive operational improvement by challenging current processes, streamlining service delivery, and leading change initiatives.
  • Advance your career by stepping into a key leadership role with clear pathways for progression and leading transformation to improve service and boost efficiency.

Matching Summary

Lead a large-scale team, managing and coaching 3 Team Leaders with a combined team of 25+ across core customer transactions.

Skills & Requirements

Must-have

  • High-volume service experience
  • Operational excellence
  • Process improvement
  • Leading large teams
  • Cross-functional collaboration

Nice-to-have

  • People-first leader
  • Culture builder
  • Change-ready and resilient
  • Strategic thinker
  • Purpose-driven team

Key Requirements

  • Experience in high-volume service
  • Experience managing Team Leaders
  • Experience overseeing third-party operations

Work Rights

Not specified

Tailored Resume

Cover Letter