Fnol Cabin Agent

American International Group, Inc. (AIG)

Mexico City, Mexico
On-site
Immediate attention to policyholder requests
Register new claims in systems
Validate policy status and collection
AIG is seeking an FNOL Cabin Agent for their Mexico City office, responsible for providing immediate support to policyholders dealing with vehicle or home accidents. The ideal candidate should have customer service experience, basic knowledge of insurance processes, and strong problem-solving skills

Job Summary

  • The FNOL Cabin Agent is responsible for providing immediate attention to the requests of our policyholders, even in situations where health and safety are compromised.
  • The position is part of the Mexico Contact Center team, responsible for assisting our customers during a claim or who need assistance with a 24/7 service schedule.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Match Score: 85

AIG is seeking an FNOL Cabin Agent for their Mexico City office, responsible for providing immediate support to policyholders dealing with vehicle or home accidents. The ideal candidate should have customer service experience, basic knowledge of insurance processes, and strong problem-solving skills.

Skills & Requirements

Must-have

  • Immediate attention to policyholder requests
  • Register new claims in systems
  • Validate policy status and collection
  • Provide customer service support
  • Handle vehicle or home accidents
  • Work under pressure
  • Efficient teamwork capacity

Nice-to-have

  • High empathy and listening skills
  • Proactivity
  • Willingness to learn
  • Positive impact on insured NPS

Key Requirements

  • 1 year in customer support
  • Basic knowledge of insurance and claims processes
  • Flexibility for shift rotation
  • Attention to detail
  • Microsoft packages: Excel (High), Word, Outlook

Work Rights

Not specified

Tailored Resume

Cover Letter