Customer Support Representativefull-time / Part-timeutrecht / Groningen, The Netherlands

Chordify

Utrecht, Netherlands
Base: €2,500 to €3,500 monthly; bonus/equity: team...
On-site
Problem-solving skills
Passion for music and technology
Empathy for customers
You’ll be helping customers with all types of questions to ensure they’re happy using our platforms, establishing a sense of trust between our support team and customers

Job Summary

  • You’ll be helping customers with all types of questions to ensure they’re happy using our platforms, establishing a sense of trust between our support team and customers.
  • You’ll also help provide valuable user feedback to other teams in the company to drive change and innovation with features and UX, and spot trending issues or bugs to help ensure they’re resolved as quickly as possible.
  • We are a bunch of friendly, open, always caring people, from a variety of cultural and professional backgrounds who think that it is equally important to take care of yourself as it is to take care of your work.

Matching Summary

You’ll be helping customers with all types of questions to ensure they’re happy using our platforms, establishing a sense of trust between our support team and customers.

Salary

Base: €2500 to €3500 monthly; Bonus/Equity: Team-wide result-dependent bonus up to 10% of yearly salary; Benefits: 8% yearly holiday allowance, personal music budget, pension scheme, commuting expenses, lease bike program, mental health focus, free lunch/snacks/drinks, after-work activities, trade public holidays

Skills & Requirements

Must-have

  • Problem-solving skills
  • Passion for music and technology
  • Empathy for customers
  • Excellent English communication
  • Adept with technology
  • Troubleshoot bugs in apps and websites
  • Experience using generative AI

Nice-to-have

  • Experience playing musical instrument
  • Foundational music theory knowledge
  • Experience with Zendesk or Salesforce
  • Influencing skills
  • Ability to converse in more languages

Key Requirements

  • Located in the Netherlands
  • Available to work on weekends
  • Flexible with working hours

Work Rights

Located in the Netherlands

Tailored Resume

Cover Letter