Application Support Analyst

Citi Handlowy

Mississauga, Ontario, Canada
Base: $79,320.00 - $110,680.00; bonus/equity: not ...
Not specified
Application support procedures and concepts
Unix shell/python scripting
Issue tracking and reporting tools
Citi Handlowy is seeking an Application Support Analyst in Mississauga, Ontario, to provide technical support for applications, ensuring quality service and effective problem resolution. The ideal candidate will possess 2-5 years of experience in application support, business knowledge of financial markets, and strong communication skills

Job Summary

  • The Application Support Analyst acts as a liaison between users, internal technology groups, and vendors to ensure effective application support and business continuity.
  • This role involves participation in disaster recovery testing, application releases, and post-release checkouts to maintain system stability and efficiency.
  • The position requires applying analytical thinking and professional judgment to resolve complex issues and contribute to support project initiatives.

Matching Summary

Match Score: 75

Citi Handlowy is seeking an Application Support Analyst in Mississauga, Ontario, to provide technical support for applications, ensuring quality service and effective problem resolution. The ideal candidate will possess 2-5 years of experience in application support, business knowledge of financial markets, and strong communication skills.

Salary

Base: $79,320.00 - $110,680.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Application support procedures and concepts
  • Unix Shell/Python scripting
  • Issue tracking and reporting tools
  • Knowledge of Oracle, MSSQL, GoldenGate, MongoDB
  • Experience with monitoring tools like ITRS Geneos and AppDynamics
  • Ability to analyze risks and security issues
  • Good communication and diplomacy skills

Nice-to-have

  • Participation in process improvements
  • Standardization of procedures and practices
  • Cooperation with development teams
  • Customer service and interpersonal skills
  • Ability to plan and organize workload
  • Knowledge of financial markets and products
  • Experience with Kafka, Tibco EMS, MQ, OpenShift Platform

Key Requirements

  • 2-5 years experience
  • Basic knowledge of application support and technical areas
  • Bachelor’s/University degree or equivalent experience
  • Knowledge of problem management tools
  • Basic business knowledge of financial markets
  • Good communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter