Assistant Manager, Consumer Insights

CYGNIFY PTE. LTD.

Singapore
3–5 years experience in customer insights
Manage nps, csat, and ces programs
Proficiency with tableau or power bi
This role leads customer research and insights to inform digital and service design through a Human-Centred Design approach

Job Summary

  • This role leads customer research and insights to inform digital and service design through a Human-Centred Design approach.
  • The incumbent will own measurement methodologies across all touchpoints and synthesize data to identify root causes of experience issues.
  • You will collaborate with cross-functional teams to translate complex data into actionable recommendations for product and service improvements.

Matching Summary

Match Score: 85

This role leads customer research and insights to inform digital and service design through a Human-Centred Design approach.

Skills & Requirements

Must-have

  • 3–5 years experience in customer insights
  • Manage NPS, CSAT, and CES programs
  • Proficiency with Tableau or Power BI
  • Experience with Qualtrics or Medallia
  • Strong quantitative and qualitative research skills

Nice-to-have

  • Human-Centred Design approach expertise
  • Executive-level presentation skills
  • Stakeholder management capabilities
  • Data storytelling abilities
  • Cross-functional workshop facilitation

Key Requirements

  • Bachelor's or Master's degree in Business, Data Analytics, Psychology, or Design
  • 3–5 years of experience in CX, insights, or analytics roles
  • Proven background in managing NPS programs

Work Rights

Not specified

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