Member Experience Manager

Eosfitness

La Mirada, US
Base: $19.90 - $21.90 usd; bonus/equity: not speci...
On-site
Exceptional customer service delivery
Member retention strategies
Front desk team training and coaching
EōS Fitness is looking for a Member Experience Manager to enhance member satisfaction and team performance at their La Mirada location. The ideal candidate will possess strong leadership and customer service skills, ensuring a positive environment while addressing member concerns and enhancing retention

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership for you and a plus one, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is looking for a Member Experience Manager to enhance member satisfaction and team performance at their La Mirada location. The ideal candidate will possess strong leadership and customer service skills, ensuring a positive environment while addressing member concerns and enhancing retention.

Salary

Base: $19.90 - $21.90 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk team training and coaching
  • Facility cleanliness and safety standards
  • Embodying company core values

Nice-to-have

  • Upbeat and motivating work environment
  • Positive relationships with members
  • Inspiring team leadership

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter