As a CSR, you are often the only person our candidates and members speak with, meaning every interaction is an opportunity to create clarity, build trust, and deliver an exceptional experience
Job Summary
As a CSR, you are often the only person our candidates and members speak with, meaning every interaction is an opportunity to create clarity, build trust, and deliver an exceptional experience.
This is a hybrid, evening-hours position with flexible scheduling options including Sunday–Thursday from 9:00 p.m. to 6:00 a.m. or Monday–Thursday from 7:00 p.m. to 6:00 a.m.
Working at CFA Institute means being part of a global mission that advances the highest standards of ethics, education, and professional excellence in the investment profession.
Matching Summary
As a CSR, you are often the only person our candidates and members speak with, meaning every interaction is an opportunity to create clarity, build trust, and deliver an exceptional experience.
Skills & Requirements
Must-have
solve problems
help people globally
trusted voice
fast-paced environment
exceptional client experience
work independently and collaboratively
handle sensitive information
Nice-to-have
emotional intelligence
cultural awareness
diplomatic communication skills
adaptability and flexibility
additional languages a plus
Key Requirements
Associate or bachelor’s degree preferred
Proven success in customer service
Experience with Salesforce Service Cloud preferred