As an After Sales Consultant (m/f/d), you are the first point of contact for our partners and end customers for technical issues regarding our products
Job Summary
As an After Sales Consultant (m/f/d), you are the first point of contact for our partners and end customers for technical issues regarding our products.
You will analyze error messages, derive suitable solutions, recognize recurring quality defects, and pass on information to the relevant specialist departments.
We offer a future-proof working environment in an innovative company with diverse development opportunities – professionally and personally.
Matching Summary
As an After Sales Consultant (m/f/d), you are the first point of contact for our partners and end customers for technical issues regarding our products.
Skills & Requirements
Must-have
Technical support for customers
Troubleshooting product issues
Customer relationship management
Technical documentation creation
Nice-to-have
Proactive sales opportunity identification
Mentoring and knowledge sharing
Contributing to service development
Key Requirements
Technical basic training in HVAC, electrical engineering or related fields
Professional experience in technical customer service desirable
Good knowledge of heating, combustion and control technology