Field Service Engineer

Colibrium Additive

Ohio, US
Base: $70,000-$85,000 usd; bonus/equity: not speci...
Fully remote
Perform preventive maintenance
Repair additive manufacturing machines
Total system level troubleshooting
Colibrium Additive is seeking a Field Service Engineer to provide technical support for their 3D printing solutions across the Americas. The role entails extensive travel, troubleshooting, equipment maintenance, and customer training, all while ensuring high levels of customer satisfaction

Job Summary

  • Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the Americas Region.
  • The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, repairs and deliver trainings on Colibrium additive manufacturing machines.
  • Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.

Matching Summary

Match Score: 85

Colibrium Additive is seeking a Field Service Engineer to provide technical support for their 3D printing solutions across the Americas. The role entails extensive travel, troubleshooting, equipment maintenance, and customer training, all while ensuring high levels of customer satisfaction.

Salary

Base: $70,000-$85,000 USD; Bonus/Equity: Not specified; Benefits: Healthcare, Retirement Savings Plan, Tuition Assistance, Adoption Assistance, Paid Parental Leave, Disability Insurance, Life Insurance, Paid Time-Off

Skills & Requirements

Must-have

  • Perform preventive maintenance
  • Repair additive manufacturing machines
  • Total system level troubleshooting
  • Site preparation coordination
  • Service reporting procedures
  • Customer satisfaction

Nice-to-have

  • High standards and motivation
  • Outside of the box thinking
  • Tactfully deal with differences
  • Influence rather than direct

Key Requirements

  • B.Sc. Engineering / Associates degree and 2 years technical experience
  • High School Diploma and 5 years field service experience
  • Equivalent military experience
  • Legal authorization to work in the U.S.

Work Rights

U.S. lawful permanent resident, U.S. Citizen, asylee or refugee status

Tailored Resume

Cover Letter