Client Experience Director

42

London, GBR
8+ years customer experience professional
Stakeholder relationship building with senior leaders
Translating cx metrics to business value
The role involves proactively engaging senior stakeholders to build understanding of how client experience drives business growth and revenue generation

Job Summary

  • The role involves proactively engaging senior stakeholders to build understanding of how client experience drives business growth and revenue generation.
  • You will serve as the primary advocate for the CX program, translating complex metrics into commercial language that resonates with business leaders.
  • This position requires working independently within a global team while adapting initiatives to meet specific London-based stakeholder needs.

Matching Summary

The role involves proactively engaging senior stakeholders to build understanding of how client experience drives business growth and revenue generation.

Skills & Requirements

Must-have

  • 8+ years customer experience professional
  • Stakeholder relationship building with senior leaders
  • Translating CX metrics to business value
  • Global team collaboration across time zones
  • Strategic planning for client satisfaction

Nice-to-have

  • Prior knowledge of real estate industry
  • Experience with Medallia or Qualtrics software
  • Background in change management roles
  • Fluent user of Microsoft applications
  • Proven track record in business development

Key Requirements

  • Bachelor's degree or equivalent in business
  • Minimum 8 years of CX experience
  • Strong stakeholder management skills
  • Experience influencing senior executives

Work Rights

Not specified

Tailored Resume

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