Customer Banking Specialist - Kiama

CBA New Digital Businesses Pty

Kiama, NSW, Australia
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Exceptional customer service
In-depth customer conversations
Financial health checks
** The Customer Banking Specialist position at CBA New Digital Businesses Pty in Kiama involves providing exceptional customer service and support in financial services. The role requires candidates to engage with customers about their banking needs, process applications, and help improve their financial wellbeing. **

Job Summary

  • As the Customer Banking Specialist in our Kiama Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality and excellent communication skills & the ability to articulate financial terms in a clear way.

Matching Summary

Match Score: 75

** The Customer Banking Specialist position at CBA New Digital Businesses Pty in Kiama involves providing exceptional customer service and support in financial services. The role requires candidates to engage with customers about their banking needs, process applications, and help improve their financial wellbeing. **

Skills & Requirements

Must-have

  • Exceptional customer service
  • In-depth customer conversations
  • Financial Health Checks
  • Problem-solving and solutions
  • Risk-adverse culture championing

Nice-to-have

  • Building customer relationships
  • Improving financial wellbeing
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask the right questions
  • Ability to work in a busy retail environment
  • Genuine interest in building a career

Work Rights

Not specified

Tailored Resume

Cover Letter