French Bilingual Contact Center Representative, Loss Prevention

TD Bank

Montréal, Quebec, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Bilingual french and english proficiency
High school diploma or equivalent
Ability to de-escalate stressful situations
You will serve as the voice of TD by delivering legendary customer service and resolving inquiries at the first point of contact

Job Summary

  • You will serve as the voice of TD by delivering legendary customer service and resolving inquiries at the first point of contact.
  • The role involves protecting customers from potential fraud while providing trusted support through knowledge of TD products and services.
  • After completing 12 weeks of in-person training, you will work primarily offsite for 95% of your time in a secure private workspace.

Matching Summary

You will serve as the voice of TD by delivering legendary customer service and resolving inquiries at the first point of contact.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Competitive benefits plan including health, savings, and retirement programs

Skills & Requirements

Must-have

  • Bilingual French and English proficiency
  • High School Diploma or equivalent
  • Ability to de-escalate stressful situations
  • Multitasking across multiple computer screens
  • Digital literacy with various devices

Nice-to-have

  • Experience in financial industry preferred
  • Experience in customer service industry preferred
  • Curiosity to help customers meet needs
  • Positive attitude when responding to challenges
  • Integrity managing sensitive information

Key Requirements

  • High School Diploma or equivalent
  • Fluency in French and English
  • NOC Code 14201 classification

Work Rights

Not specified

Tailored Resume

Cover Letter