Associate Director - It Service Reliability & Operations

Lilly

Indianapolis, Indiana, United States
Base: $132,000 - $193,600; bonus/equity: compyny b...
End-to-end operational reliability
Demand management and capacity planning
Ai and automation in operations
This role is accountable for the end-to-end operational reliability, demand management, and capacity sustainability of Tech@Lilly’s centralized service and reliability operations

Job Summary

  • This role is accountable for the end-to-end operational reliability, demand management, and capacity sustainability of Tech@Lilly’s centralized service and reliability operations.
  • The role is responsible for driving technology-enabled transformation across operations through the practical application of AI, automation, and agentic solutions, demand forecasting, and capacity planning to ensure services scale predictably and reliably.
  • Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions.

Matching Summary

This role is accountable for the end-to-end operational reliability, demand management, and capacity sustainability of Tech@Lilly’s centralized service and reliability operations.

Salary

Base: $132,000 - $193,600; Bonus/Equity: company bonus; Benefits: comprehensive benefit program

Skills & Requirements

Must-have

  • end-to-end operational reliability
  • demand management and capacity planning
  • AI and automation in operations
  • Major Incident Management discipline
  • Problem Management for risk reduction
  • ITSM and observability tooling

Nice-to-have

  • data-driven decision making
  • stakeholder engagement and leadership
  • technology-enabled transformation
  • continuous improvement mindset

Key Requirements

  • 12+ years of IT experience
  • 7+ years leading vendor or supplier-supported operating models
  • 5+ years in people leadership roles
  • Demonstrated experience leading high-severity incident response
  • Hands-on experience with AI in production operations
  • Bachelor's degree in Business, Information Technology, STEM or related field

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter