Researcher Support Agent - 0921-ch-270

Elsevier

Not specified; not specified; benefits: group heal...
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Fluent in english oral and written
Proficient in microsoft excel powerpoint word
Bachelor's degree in english or related field
** Elsevier is seeking a Researcher Support Agent to provide high-quality customer service and support to Editors, Authors, and Reviewers throughout the editorial process. This hybrid position emphasizes collaboration, attention to detail, and a proactive approach to customer service. **

Job Summary

  • The role serves as the primary point of contact for customer queries within a global editorial team.
  • Employees are expected to adhere to process protocols while ensuring high-quality customer experience.
  • The company offers a hybrid working style with flexible hours and comprehensive benefits including health insurance.

Matching Summary

Match Score: 75

** Elsevier is seeking a Researcher Support Agent to provide high-quality customer service and support to Editors, Authors, and Reviewers throughout the editorial process. This hybrid position emphasizes collaboration, attention to detail, and a proactive approach to customer service. **

Salary

Not specified; Not specified; Benefits: Group Health Insurance, Life insurance, Tuition reimbursement, Subsidised food (India), Free Transport (India)

Skills & Requirements

Must-have

  • Fluent in English oral and written
  • Proficient in Microsoft Excel PowerPoint Word
  • Bachelor's degree in English or related field
  • Experience in customer service role
  • Strong attention to detail

Nice-to-have

  • Proactive approach to customer service
  • Continuous improvement mindset
  • Collaborative team player
  • Excellent communication skills

Key Requirements

  • Bachelor's degree in English, communications, journalism or related field
  • Experience in a customer service role
  • Fluency in English (oral and written)

Work Rights

Not specified

Tailored Resume

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